Frequently Asked Questions
Everything you need to know about our premium kitchenware and delivery services.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Does my Zojirushi product come with a warranty?
Yes, all Zojirushi products purchased through our online store include a limited warranty against defects in materials and workmanship. The duration varies by product category, typically ranging from one to five years.
What is your return policy for kitchen appliances?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on products that have been used for food preparation.
Are your inner cooking pans PFOA-free?
Yes, the nonstick coatings used in our rice cooker inner pans and electric griddles are PFOA-free and comply with all food safety regulations.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.